Return is a scheme provided by us directly under this policy in terms of which the option of replacement and/or refund is offered to you. All products listed under a particular category may not have the same returns policy.
The return policy is divided into three parts. Do read all sections carefully to understand the conditions and cases under which returns will be accepted.
Part 1 – Category, Return Window, and Actions Possible
|Category||Returns Window, Actions Possible, and Conditions (if any)|
|Pulled/Used Products under Copier, DMP, Inkjet, Laser, Plotter Spare Parts||5 days / Refund or Replacement|
|Manufacturer Sealed Products under Copier, DMP, Inkjet, Laser, Plotter Spare Parts||0 days / No Refund or Replacement (For all functionality related issues, do contact the product manufacturer directly)|
|Printer Consumables such as Ink and Toner Cartridges, Photo Paper and Lamination Pouches||0 days / No Refund or Replacement|
|Refurbished Printers||5 days / Partial Refunds or Replacement|
|Brand New Printers||0 days / No Refund or Replacement (For all functionality related issues, do contact the brand authorized service center directly)|
|No Returns Products||Some products in the above categories are not returnable due to their nature or other reasons. For all products, the policy on the product page shall prevail.|
|Full Refunds / Replacement / Exchange||In some cases, if the product is different from what was ordered, or the product quantity is shortly delivered.|
Part 2 – Returns Pick-Up and Processing
In case of returns
- The returns would be acceptable only if the mentioned conditions will satisfy:
- A product should be packed well with all in-the-box accessories as delivered.
- Quality-check signed mark along with the Order id must be clearly visible on the product.
- Product’s original packaging/box should be undamaged, Product should be unused, without any stains and with non-tampered quality check seals/warranty seals (if any) should be present.
- Send it back to the address provided (will be shared by our support team) at the time of returns.
- Return shipping cost will not be refunded.
For any products for which a refund or replacement is to be given, the refund or replacement will be processed once the returned product has been received.
Part 3 – General Rules for a Successful Return
- In general, the items applicable to the returns will be refunded accordingly.
- While accepting your order, if you received a different or a damaged product, you will be given a refund. Once you have accepted delivery, no return request will be processed. In such cases, this category-specific replacement/return general conditions will be applicable.
- Refunds will be initiated to the origin mode of payment. In some cases, we may require the Account Details or Paytm Number to initiate the refunds manually.
- Refunds will be credited within 5 to 7 business days from the date of refunds approval.
- All refunds will be partial (online commissions and misc. charges) will be deducted.